Webinars

Webinars on Mobile Customer Care, Customer Experience, and more...

  • Gotcha: Fraud Prevention in the Contact Center52:05

    Gotcha: Fraud Prevention in the Contact Center

    <p>Your contact center is a target, and fraudsters are hitting their mark in an organized, sophisticated manner – usually “in secret” through your IVR, where they think no one is looking.</p> <p>Frau

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  • Forrester Webinar: Hot Chocolate and Omnichannel 58:14

    Forrester Webinar: Hot Chocolate and Omnichannel

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  • Forrester Webinar - The CFPB Complaint Database58:11

    Forrester Webinar - The CFPB Complaint Database

    <p> The CFPB Complaint Database Could Be the Best Thing to Happen to Prepaid This Year. Curious? Learn more in this webinar from Forrester Research, Inc., and Contact Solutions.<br><br> The prepaid

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  • Opus Research Webinar - Friction Free Self Service Challenge46:40

    Opus Research Webinar - Friction Free Self Service Challenge

    <p> When customers call your company, they have a single objective in mind: Fast, frictionless results.  Identify sources of friction in customer self-service, learn how experts have removed friction

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  • Mercator Webinar - Increase Profitability in Prepaid1:01:00

    Mercator Webinar - Increase Profitability in Prepaid

    <p> What's Eating your Margins? How to Increase Profitability in Prepaid.<br><br> Profits from running prepaid programs are often elusive and hard to capture. Tim Sloane of Mercator highlights key f

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  • Michael Flores Webinar: The Role of Contact Center Self-Service in Successful Banking Strategy56:54

    Michael Flores Webinar: The Role of Contact Center Self-Service in Successful Banking Strategy

    <p> Disruptive changes in the Retail Banking industry have forced executives to rethink age-old business models in order to survive the rapidly changing environment. Customer experience is a strategi

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