Michael Flores Webinar: The Role of Contact Center Self-Service in Successful Banking Strategy

January 9, 2014

Disruptive changes in the Retail Banking industry have forced executives to rethink age-old business models in order to survive the rapidly changing environment. Customer experience is a strategic lever that you must know how to operate to be successful. But what can you do right now?

Learn how other executives using customer experience and the call center to beat the mounting pressures to do more with less. In this webinar, you will learn:

    - What you're missing in your vision of banking channels
    - Why a tight focus on mobile might undermine your customer experience strategy
    - What your peers say about the role of the contact center in the future

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